Shipping policy

SHIPPING AND DELIVERY POLICY

At EUTEA, we strive to deliver your favorite garments as quickly and safely as possible, whether you are located in Spain or any other country within the European Union.

1. Delivery Times (Processing & Shipping)

  • Processing Time: All orders are processed and prepared in our warehouse within 24 to 48 business hoursfollowing payment confirmation.

  • Shipping to Spain (Mainland): Once handed over to the carrier, packages typically take between 3 and 5 business days to arrive at their destination.

  • Shipping to the Balearic Islands, Canary Islands, Ceuta, and Melilla: The estimated delivery time is 5 to 7 business days.

  • Shipping to the rest of the European Union (EU): Once transferred to the international transport company, packages take between 5 and 10 business days to arrive, depending on the destination country.

Note: Orders are not processed, shipped, or delivered on weekends or local/national public holidays.

2. Shipping Rates

Shipping costs are calculated automatically at checkout before you finalize your purchase, based on the delivery address and the weight of the package.

For shipments outside the European Union (if applicable), any customs duties, local tariffs, or import taxes shall be the sole responsibility of the customer.

3. Order Tracking

As soon as your order leaves our facilities in Badalona, you will receive an automatic email containing your Tracking Number and a direct link to the carrier's platform so you can check the status of your package and its estimated delivery date at any time.

4. Delivery Addresses and Incidents

It is the sole responsibility of the customer to ensure that the shipping address entered during the checkout process is correct, complete, and up to date.

  • Failed Deliveries: If the carrier cannot find anyone at the address at the time of delivery, a second delivery attempt will typically be made, or the package will be left at a nearby pickup point or courier office.

  • Returned to Warehouse: If a package is returned to our facilities due to an incorrect or incomplete address, or because it was not collected within the timeframe established by the courier company, the customer will be responsible for any new shipping fees generated to resend the order.