Refund policy

RETURNS AND REFUNDS POLICY

You have a period of 14 days from the receipt of your order to request a return, applicable to orders within Spain and any country in the European Union.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with all original tags attached, and in its original packaging. You will also need to provide proof of purchase.

How to Initiate a Return (Self-Service)

To provide you with a more convenient and seamless experience, you can manage your return completely automatically through our website:

  1. Access your user panel directly at https://account.eutea.es and log in with your email address.

  2. Select the order and the specific items you wish to return.

  3. Submit the request. Once automatically approved by the system according to our policy conditions, we will provide you with the next steps on-screen and via email to complete the shipment.

Note: We cannot accept items physically sent back to us without a return request previously registered in our system. If you have any questions during the process, please contact us at hola@eutea.es.

Return Shipping

Physical garments must be shipped to our central address in Spain: Leonardo Fernandes Dos Reis Cortes, Calle Atlántida 49, 5º B, 08913, Badalona, Barcelona, Spain.

  • Spain (Mainland and Balearic Islands): The shipping costs associated with the return are the responsibility of the customer.

  • European Union and International: Shipping and handling costs associated with returns from outside of Spain are always the responsibility of the customer. We strongly recommend using a courier service with a tracking number, as EUTEA cannot be held responsible for packages lost in international transit before reaching our warehouse.

Damages and Issues

Please inspect your order as soon as you receive it (whether in Spain or the EU). If the item is defective, damaged, or if you received the wrong garment, please contact us immediately at hola@eutea.es with a photo of the issue so we can resolve it at no shipping cost to you.

Exceptions and Non-Returnable Items

For strict hygiene reasons and in accordance with EU regulations, exchanges or returns of beachwear and swimwear are not accepted if the hygienic protection strip has been removed or damaged, or if the garments show signs of having been tried on directly against the skin. We also do not accept returns on fully customized items or gift cards.

Exchanges (Size or Garment)

The fastest way to ensure you get the item or size you want is to return the product you current have through your account, and once the return is accepted, make a separate new purchase on our online store.

Refunds

In compliance with EU regulations, we will process your refund within a maximum period of 14 days from the moment you notify us of your intention to withdraw from the purchase. However, we reserve the right to withhold the refund until we have physically received the items at our Badalona warehouse or until you provide proof of return shipment.

The refund will include the price of the product and, in the case of a full order return, the original standard shipping cost (additional costs are excluded if you chose an express or non-standard shipping method). The refund will be automatically applied to your original payment method.

Note: Depending on your bank or credit card company (especially with international transfers within the EU), it may take a few additional days for the refund to be reflected in your account.